How do I get Help?

ALL help requests (PC and Macintosh) should go directly to the Help Desk e-mail address for triaging. The Help Desk e-mail address is in the Global address book listed alphabetically under "H", or you can click helpdesk@psg.ucsf.edu. Help requests are assigned according to the person on the computer support team who is most skilled in the area in which you need help, as well as general availability of support staff. PLEASE DO NOT CC: ANYONE ON THE COMPUTER SUPPORT STAFF WHEN SUBMITTING A HELP REQUEST.

If your e-mail is not working, please call the Help Desk phone line at 514-8122.

How do I purchase hardware or software?

Purchasing and installation of both hardware and software at PSG is handled by the Help Desk. The procedure is as follows: First contact the Help Desk to get a recommendation. Someone on the computer support staff will then give you the necessary information you need regarding make, model, version, price, etc. Please talk to someone at the Help Desk, as well as get approval from your supervisor or project director, BEFORE placing your order. In addition, please use the official web-based PSG Computer Order Form.

Who installs software?

As mentioned above, the computer support staff at PSG performs ALL software installations on both Mac and PC. This includes software downloaded from the internet. Users should not install any software!

How do I reserve a LCD Projection Panel?

We have TWO projection panels, an Epson and a Boxlight, reservable in advance, and ONE PC laptop that can be reserved along with a projection panel. Reservations are necessary in advance to ensure that we have a projector and/or laptop available for you, and to ensure that we have staff available to set up the equipment. Because of these constraints, we strongly discourage last-minute requests as we may be unable to accommodate you. Reservations are on a first-come, first-served basis. Please fill out the Projector Request Form to request a reservation. Please allow at least 15 minutes prior to your presentation/meeting for setup of the projection equipment. This means making sure to reserve the room at least 15 minutes in advance of the start of your meeting/presentation.

Who moves computers?

Computers should only be moved within PSG and at Epi by the computer support staff. This is to ensure that the inventory is kept current and also to prevent damage to the computers themselves.